Cold is Cool

Cold is Cool Passport Frequently Asked Questions

I forgot my password, how can I reset?
Please follow this link to reset your password: https://msia.winterkids.org/membership/password/new

You’ll receive an email with a link to create a new password. Please create a
password that is unique and that you can remember.

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I’m in the app, trying to redeem an offer but it won’t let me. It says I have to
“Upgrade” my membership, but I’ve already paid and we’ve been approved.
This is our most common issue, and we apologize for the inconvenience! Please
log out of the app, click off of it and then log back in.

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How do I redeem an offer in the App?
Check out this link for step-by-step instructions.

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Help! I made a mistake with my information
Please contact MSIA staff at coldiscool@winterkids.org and let us know what
error was made. Please allow us 24 hours to reply to your email.

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How do I log into the Cold is Cool App?
After downloading the WinterKids App, select ‘Cold is Cool’ for Michigan. You
can click the ‘sign in’ tab on the top right of the App, or you can click any offer
and click the ‘sign in to continue’ tab. Enter the email and password you used
when creating your membership. Check out this link for step-by-step instructions.

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I didn’t receive my welcome email.
First, please check your spam or junk folder. The emails come
from coldiscool@winterkids.org. You can mark the email as ‘important,’ ‘star’ or
‘VIP’ so you will receive emails from that address in the future.
You can also click this link for a copy of the information that was sent in the
welcome email.

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How do I download the App?
You can search for the WinterKids App in the Apple or Google Play stores or
follow one of the following links
Apple: WinterKids on the App Store (apple.com)
Google: WinterKids on the Google Play store

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I redeemed an offer in error.
Please contact a MSIA staff member at coldiscool@winterkids.org. Provide the
name of the child, name of the offer and date redeemed.

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We have two eligible kids. How do I include them both in our Cold is Cool
Passport account?
When you sign up initially, there is a dropdown bar to add and pay for a second
child. If you neglected to do this, please contact an MSIA staff member
at coldiscool@winterkids.org. We can add the child and take credit card
information over the phone.

1. MSIA is providing only forth and fifth graders with a Cold is Cool Passport. The Passport is a non-transferable application which entitles the parent or guardian of the forth or fifth grader to whom it is issued (Holder) up to three complimentary children’s one-day lift tickets and/or trail passes at each of the participating Michigan Alpine and Nordic ski areas during the 2021-2022 ski season (subject to the terms and conditions set forth below).
2. All participating ski areas reserve the right to withdraw from the program or change their offer at any time, and all Passport offers are subject to availability.
3. The Passport may be used to obtain no more than one complimentary lift ticket per day. A photo of the child must be uploaded into the app in order for it to be valid and the child must accompany the adult to the lift window.
4. The Cold is Cool Passport is nonrefundable.
5. The Passport or lift tickets obtained by the Passport may not be transferred or sold to any other person, including family members. MSIA will immediately revoke the Passport if holder transfers use of the Passport or any lift ticket or trail pass obtained with the Passport to another person.
6. The Passport may be used by the Holder only when accompanied by a paying adult. A maximum of two Passport Holders per each paying adult may obtain a complimentary one-day lift ticket.
7. MSIA will revoke and cancel a passport without notice for any misuse. Holders and their parents or legal guardians are responsible for proper use of that Passport at all times. In the event of passport misuse and cancellation, MSIA may recover damages to itself and/or participating resorts arising from Passport misuse, including reasonable attorney fees. All Passport Holders agree to comply with all rules and regulations of participating ski areas and with all other applicable laws and regulations.
8. MSIA reserves the right to modify or cancel the Program and all valid Passports at any time without notice. MSIA is not responsible for expenses incurred or opportunities forgone by cancellation or modification of the program.
9. All information in the application is subject to verification by and becomes the property of MSIA. Information provided by Passport applicants may be used by MSIA and others.
10. Each time a passport is redeemed, the email address and name(s) associated with the Passport family become listed in that ski area’s or shop’s Cold is Cool Passport account.  This is a requirement, so that the facility has proof of redemption.  Parents may then receive emails from the ski area or shop where the Passport was redeemed.
11. Passport is not valid on dates noted by each ski area on the Cold is Cool app and those dates are subject to change.
12. Passport is not valid with any other discount, including school programs, White Gold Card, or on the purchase of multi-day packages and is not redeemable in cash or trade. The passport is valid when the paying adult is a season pass holder at that particular ski area, except where noted on individual ski area pages in the Cold is Cool app.  Each ski area reserves the right to accept or deny passport use with a season pass.
13. MSIA and its partners, their subsidiaries, franchisees, employees, members, officers and agencies are not liable for any claims, demands, actions or causes of action on account of any injury to participants which may occur from any cause in participating in this promotional activity.

If you have any questions, call (248) 620-4448.